Our Policies

Please note that Sandbanks Osteopathy is a Trading Name for Herdwick & Goose Limited. As such, all invoices from, and payments to, CFOM will be associated with this company’s

It is always our aim to act as professionally and securely as we can with any data that you share with us. We use two-step verification when signing into our online clinic system and we never leave computers or patient data unattended within the clinic, unless the room is securely locked.

Below, you can read our Privacy Policy and Terms & Conditions. Our Privacy Policy outlines how we use and store any information that you give us, so that it is transparent and easy to understand. Our Terms & Conditions are already outlined in our New Patient Case History documents, but are duplicated here for ease of access later in your patient journey. They are intended to ensure that A) That patients know how to find us and where to park, B) Our patients know what to wear, how to communicate any concerns they may have and understand the consent process and C) That patients understand our policies and expectations surrounding payments, appointments and reminders. This ensures that both parties are clear from the start, when entering into the patient-osteopath partnership.

Privacy Policy

Sandbanks Osteopathy respects, and is committed to the protection of privacy for every individual that uses our services. This privacy policy sets out how we protect and use information that you provide to us when you attend our clinic

Please read the policy carefully. By continuing to communicate with the clinic team and attending appointments, where you will be submitting personal data to us, you are agreeing to the terms of this privacy policy.

What information do we collect about you?

You are free to browse our clinic website without disclosing any personal information to us and we do not need to collect data about your visit, as we do not sell products on the site.

Personal information about you that you provide when you contact us or attend an appointment, including your name, title, billing address, date of birth and contact information (such as your telephone number and email address) and your medical history is stored on our electronic cloud system Cliniko (who also comply appropriately with UK GDPR laws).

If you contact us via our reception line, which is run by a virtual reception company (Verbatim) in Newbury, UK, they will request your name, date of birth, email address and mobile telephone number for the booking of appointments, but are unable to access any further information at a later date, as their access is limited to bookings only.

Medical record keeping: We have our insurance policy with Balens Health Professionals, which is underwritten by Zurich Insurance plc. It is a condition of our Insurance Policy that we to take and retain client records.  The policy wording notes:

The records shall be kept for at least 7 years following the last occasion on which treatment was given. And in the case of treatment to minors, it is advisable that records should be kept or at least 7 years after they reach the age of majority (18). The General Osteopathic Council however, states that Osteopaths should keep medical data for 8 years or until the 21st birthday of any minor that have been treated. On this basis, patient data will be kept in alignment with medico-legal requirements and then shredded and disposed of appropriately.

We work also closely with other healthcare professionals, to ensure that the very best service can be provided for your needs. However, before speaking to any professional, you will be asked to give written consent, so that we know you are happy with the data that we share and the depth of information being discussed.

Security and the processing of your personal information

At Sandbanks Osteopathy, we understand that security is an important concern for you. Information you give us will be stored securely on our computer systems and all team members use password protected computers to ensure that all your personal details remain confidential. Where you use PayPal to handle payment transactions, it is done via secure payment pages. PayPal receives information about you as needed to verify and authorise your payment, and is obliged to comply with the Payment Card Industry Data Security Standard (PCI DSS) and to keep all of your personal information private.

Herdwick & Goose Limited complies with all applicable Data Protection legislation and we never show information about patient without written consent. Our security technologies and procedures are regularly reviewed to ensure that they are up to date and effective.

Unfortunately, the transmission of information via the internet is never completely secure and we cannot guarantee the security of any information transmitted to or from our website or via email communications. Any transmission is undertaken at your own risk and you should ensure that any payment transactions you make are made in a secure environment. You should keep confidential any personal security codes and passwords, and comply with any instructions that we may give you in order to keep such details confidential and safe.

How do we use your information?

We may use information about you in the following ways:

a) To provide you with information about the clinic, your appointments and any invoices that that you incur, which are necessary for you as a patient;

  1. b) To carry out our obligations arising from any contracts entered into between you and us, such as our Terms & Conditions;
  2. c) To allow you to participate in interactive features of our service, when you choose to do so, such as online bookings;
  3. d) To notify you about changes to our services or clinic, such as opening times or practitioner details;

Please note that we will never sell or share your details to any third parties.

When would we disclose your information?

We may disclose your personal data to third parties if:
a) We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to enforce our terms and conditions, or to protect our rights and property or our safety and that of our customers and third parties. This includes exchanging information with other organisations for the purposes of credit risk reduction.

b) We are bound as professionals, under a duty to disclose, to comply with any legal obligations and responsibilities surrounding the protection of life. This duty would be actioned in the event that a patient discloses to a practitioner that they may harm either themselves or others. Be that an adult or a child.

Your rights and control of your information

You have the right to, at any time:

a) Access the information we hold about you in accordance with the Data Protection Act 1998. If you would like a copy of some or all of the personal information we hold on you, you can email us on: contact@sandbanksosteopathy.com

Any access request will be subject to a nominal fee to cover the costs of our time to collate your data. You may also ask for your information to be corrected or updated. This is usually undertaken within 7 working days.

Changes to this Privacy Policy

We may occasionally update this privacy policy. We encourage you to periodically review our privacy policy (which can be found on our website) so that you may stay informed about how we are using and protecting information that we collect. By continuing to use our services, you are agreeing to any updates that we may make. This privacy policy was last updated on 1st January 2020.

Terms & Conditions

Where to find us: 

We are based within Sandbanks Yacht Company.

This is situated at: 30-32 Panorama Road, Sandbanks, Poole, Dorset. 5 minutes walk from the main Sandbanks Car Park.

Postcode for sat nav: BH13 7RD

Parking: 

Parking can be found on the roadside near the SYC building or you can park in the main Sandbanks car park – BH13 8QJ). Please allow flexibility when paying for parking, so that you can relax and unwind during your treatment and are not focused on your parking ticket. 

What to wear

You will be asked to undress down to your underwear for assessment and treatment. Blankets and covers will, however, be provided to maintain your dignity for as much of the treatment as is possible. Should you be uncomfortable with the idea of undressing, please be sure to inform your osteopath BEFORE the session begins. Please wear (or bring with you) soft, thin, flexible clothing that allows freedom of movement. Such attire is also required (and sometimes useful) because your osteopath may choose to assess or treat you on a mat in the gym (treatment type dependent). If this is not something you wish to engage with, please just let us know, and we will adapt our approach.

Payment options and appointment reminders

Patient responsibilities: It is the patient’s responsibility to cover the cost of all treatments on a per appointment basis. Sometimes, our automated reminders and invoices, find their way into your junk mail folder, but it is the patient’s responsibility to take note of all booked appointments, and to seek any invoices to treatments they know they have had. Fees will be charged for late payment. Please note, as mentioned at the start of this page, all invoices from, and payments to, will be made in association with Herdwick & Goose Limited. Our parent company.

Patients with private healthcare policies

Patients with private healthcare policies are asked to cover the cost of their treatment (which must be paid at the time of treatment). The patient can then make a claim directly to their healthcare provider. This decision has been made because we have suffered far too much disruption over the years, when trying to deal with private insurance companies who fail to pay for months at a time or will not pay the full amount of fees. This creates an unrealistic business model for a small company. We’re sorry for any inconvenience.

Payment can be made by the following: 

  • Cash 
  • Cheque (Made payable to Dustie Houchin). This will shortly become Herdwick & Goose Limited.
  • PayPal (via our online invoicing system). We also hope to have a card machine set up very soon, but this is not available just yet.
  • Online bank transfer (details will be on the bottom of your invoice).  
  • Please note: PayPal and online bank transfers must be completed within 48 hours or late fees will be added on a per day basis. It is your responsibility to pay on time and if you cannot do so, please bring cash or cheque on the day. 

Our privacy policy

We take all the information you share with us confidentially. We never share your data with third party providers (or other medical practitioners) without your written permission. We are duty bound to hold your records on file for 8 years (children until the age of 21). After this time, your records will be appropriately disposed of and we will not contact you again without consent. We do have a Facebook page (Sandbanks Osteopathy) to communicate with our community. Here we post news, health related information and any information about the clinic (such as opening times, appointments, prices, practitioners etc.) You are welcome to join us if you wish.  

Patient Declaration

We ask all patients to complete a patient declaration, so that they have understood the importance of the data that they have given us and have fully understand their commitment to us as their healthcare provider. The patient declaration is stated below:

“I have read through this document and completed it to the best of my ability, to ensure that all my medical and personal data is correct and up to date. I understand that any omission of information (to my osteopath) may result in an inaccurate diagnosis and therefore inappropriate treatment. I understand that my data will not be used inappropriately and will be stored safely. Furthermore, I accept full responsibility for the cost of my treatments and will either pay on the day or within 48 hours of my appointment (to avoid additional fees as outlined above).

I am aware that I will be asked to undress during assessment and treatment, but not unnecessarily, and that my diagnosis and treatment plan will be discussed with me in advance, so that I am fully informed about the treatment that I shall receive during the session. I also understand that I may, at any time, withdraw my consent, by informing my osteopath immediately of my decision.” The patient is then asked to sign and date the document, which is kept on file.